Citrix Access Essentials 2 – Authentication Failure

December 23, 2009 — Leave a comment

OK so Citrix isn’t something a normally blog about but I ran into this issue today so thought I would share the information. When users were trying to log into the Citrix Web Interface they were receiving authentication failure messages. Upon investigation the Citrix XML service was missing. First I unregistered the service just encase

ctxxmlss /u

The server was then rebooted for good measure, the service then needed to be reregistered with the appropriate port. For a default installation of Citrix Access Essentials 2 this is port 8001

ctxxmlss /R8001

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Once the service is registered and showing within the services mmc, ensure that the service is started.

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If this doesn’t resolve your issue it is also worth checking for the application pools within your IIS sites for Citrix, I found these could be re-added if needed by running a repair installation of CAE.

Finally you can repair your sites within the Citrix Access Management console, please note you will loose any customisation when you do this.

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Hope this helps.

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